Refund policy

Exchange Policy

At Auroncart, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for exchange, you may request an exchange within 5 days of receiving your order.

Eligibility for Exchange

To be eligible for an exchange:

- The exchange request must be submitted within 5 days of delivery.
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging, with tags and accessories, where applicable.
- You must provide your order number or proof of purchase.
- The item must meet our exchange conditions stated below.

How to Request an Exchange

To request an exchange, please contact us at auroncart.support@gmail.com within 5 days of receiving your order.

Please include:

- Your order number
- Reason for the exchange
- Clear photos/videos of the product, if applicable
- Any other information requested by our support team

If your exchange request is approved, we will provide you with the necessary instructions, including the return address and shipping instructions.

Please do not send any item back without contacting us and receiving approval first. Items sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us immediately at auroncart.support@gmail.com, preferably with clear photos or a video showing the issue.

After reviewing the issue, we will determine whether the item qualifies for an exchange and provide further instructions.

Non-Exchangeable Items

Certain products may not be eligible for exchange due to their nature, hygiene requirements, or other restrictions.

These may include:

- Personal care and hygiene products
- Perishable goods
- Customized or personalized products
- Items that have been used, worn, washed, damaged, or altered by the customer
- Items without their original packaging, tags, or accessories
- Sale or clearance items, where specifically stated on the product page
- Gift cards

If you are unsure whether your product is eligible for exchange, please contact us before sending it back.

Exchange Shipping

Shipping charges associated with an exchange may vary depending on the reason for the exchange.

If the exchange is due to an incorrect, damaged, or defective item received, Auroncart will review the case and, where applicable, arrange the exchange according to our shipping process.

For exchanges requested for other reasons, the customer may be responsible for applicable shipping charges.

No Refunds

Auroncart currently does not offer refunds or cash refunds for delivered orders. Eligible orders may only be exchanged in accordance with this Exchange Policy.

Exchange Processing

Once we receive the returned item, it will be inspected to confirm that it meets our exchange requirements.

If approved, we will process the exchange and provide the replacement item, subject to product availability.

If the requested replacement is unavailable, we will contact you with the available options.

If you have any questions about our Exchange Policy or need assistance with an exchange, please contact us:

Email: auroncart.support@gmail.com